Shipping Information

  Fast Reliable Shipping | Return Policy | International Shipping

Domestic Shipping:

  • $3.50 Confirmed Delivery for all orders under $14.99.
  • $6.95 Confirmed Delivery for all orders over $15.00.

  • $23.75 for USPS Express Mail Delivery. (Alaska & Hawaii rates are $30.00 for up to 1 pound of weight). USPS DOES have Saturday Deliveries within the United States.

International Shipping: (includes Canada, Puerto Rico and U.S. Territories)

  • $18.00 for up to 1 pound of weight. Additional charges will apply for increased weight.

  • INTERNATIONAL SHIPPING NOTE: We haven't any control over the shipping/delivery channels from the United States to destinations throughout the world. The United States Department of Homeland Security and the U.S. Customs Departments have mandated that all packages shipped to destinations outside the United States contain detailed "Customs Declaration Details" about the contents of the packages being shipped.  We can no longer ship items with the description of "gift" because these packages will be held at Customs and not delivered until the contents in knows.  When we document the contents of a package, we assume that the package delivery personnel and those who process mail/packages are honest and would not steal the contents yet we've learned otherwise over the past 15+ years in this business.  We are one of the few companies that actually ship to world-wide destinations as theft has become a major problem.

  • We recommend, upgraded shipping which includes electronic tracking and signature requirements, for orders that contain a high dollar value and have the risk of being lost or stolen.  We will only ship an international order ONE-TIME and are not held responsible for packages not arriving.  Please upgrade your shipping. We only charge the actual cost of shipping the package and do not make money on the shipping costs.
Major holiday's like Christmas may delay order turnaround due to so many packages in the U.S. Postal Delivery System. To assure your order arrives by Christmas Eve, you might want to choose express service on orders placed after December 20th.

Fast, Reliable Shipping!

Under most circumstances, you're order is received and processed within 24-48 hours from receipt. If a product is on backorder, we will ship all items currently in stock immediately and will follow up with the backordered product the moment it is received. The backordered item will ship at our expense.

If your package is returned to us because of address problems,(an incorrect address you provided), package not being claimed, or for any reason that was not caused by us, ---and we end up having to reship the package,---you will be charged the additional shipping charges, and no shipping charges will be credited to you. When you are shipping to an office building you MUST provide the suite or office number or the package will be returned to us.  Additional shipments due to address mistakes not caused by us will be charged to your account.

Under normal circumstances, orders received are shipped prompty the next day. Engraved orders require additional 2 days for engraving. Orders that total over $15.00 are shipped via Confirmed Delivery from the U.S. Post Office. Please allow 5-7 business days for Canada. International shipments normally average 7 to 10 business days (Please note that we can't be responsible for delays due to Customs and International Postal Delivery challenges).

Please note:
Although most orders are processed and mailed within 24/48 hours, the delivery to your door depends highly on the type of expedited shipping you choose. Confirmed Delivery, on the average, takes 2-4 business days. This can vary depending on postal delays which we haven't any control.

"STANDARD" - If your order was under $15.00 you can upgrade your shipping to receive your order faster. If you are shipping this package to the East Coast, there is a good chance your order will take between 1 and 3 weeks to arrive; especially to the states east of the Mississippi River. For some unknown reason, the 1st class mail hub-system out of Las Vegas to the states east of the Mississippi use a route that takes much longer than normal.
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"USPS EXPRESS MAIL" - We offer Express Mail service for packages that weigh under a pound at a cost of $18.75. This is for delivery Monday through Saturday. The Postal Service DOES deliver on Saturday. Please understand that "Next Day" delivery means that we will do everything possible so that your order is shipped with 24 to 48 hours; but it doesn't guarantee that we will ship the order within this period as there may be circumstances beyound our immediate control. When your order does ship, it will be shipped via USPS Express Mail.
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All orders are subject to review and verification. If there is an error in quantity, product price or promotional price on you order we will contact you for instructions before shipping or order cancellation.

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If the weight of your order causes additional postage to be required, your account will be charged for this exact amount.

 

 

 

From: Juha [mailto: @kolumbus.fi]
Sent: Thursday, April 04, 2013 12:21 PM
To: jim@thewritersedge.com
Subject: - Shipment to Helsinki

Hello Jim,

Thank You very much the delivery of my ordered products.

I would never ever believed that the package came so fast to the land of Santa Claus.
The products arrived 20 March by mail to my home!

Special thanks for customs declaration, …. that was great that You sent it as You did.

I just got Your offer about note books and YES I am interested.
If I order, do you think, that You could delivery the products as before?

Best Wishes from Helsinki, Finland
and from Captain Juha

International Orders Welcome!
The United States Postal Service has an inexpensive international shipping program to most major international cities.

Sent: May 22, 10:53 PM
To: Jim Jobin
Subject: Australian Order Received

Hi Jim,

I just received my order of a Fisher Millennium Pen today, Monday 23 May after placing an order on 17 May, and I must say that I am very, very impressed with your speedy delivery all the way from the USA. I have, in that past, waited weeks for delivery from the US, and I have to admit being totally surprised when the pen turned up so quickly!

Needless to say, I am delighted with the pen, these things sell  themselves, they have a  great reputation. The challenge now will be to ensure I don't lose it!

Thank you again for your prompt service, I would certainly
recommend your online store to anyone.

I have bookmarked your website, and you can be assured of a repeat order when I need another pen.

Regards,
Peter Munro
Perth, Western Australia.

Sent: Wednesday, March 02, 1:09 PM
Subject: RE: order - arrived today!!

Hi Jim

The two pens arrived in Switzerland as early as today! It's incredible how fast your  service and the postal service worked and it's true: the world is like a village nowadays. Thanks. And the pens just look great. I will have a lot of fun with them.

Remo

Sent: Saturday, February 19, 3:43 AM

Dear Mr. Jobin,

I just received my space pens which I ordered just a week ago. The pens are great and I want to thank you for this extremely fast overseas shipment (I live in the Netherlands!)

Rob Lente

 

Sent: Thursday, August 07, 7:42 PM

Hi Jim

Thank you for the follow up email and follow up telephone call. One of your staff left a voice mail message confirming the shipment of this order.

With the follow up telephone call from LV to South Australia, I must say your quality of service has actually increased! Thank you for ensuring that I'm kept in the loop -- I'd just wish that other online vendors would adopt your high level of customer servicing (you're too
advanced and it would be too hard for other businesses).

You'll definitely continue to get my business in the future!

Have a nice weekend.

best regards
Ronaldo.

 

Subject: 4U and feed back
Date sent: Sat, 17 Nov 17:33:43 +0800

Dear Jim,
I have to write and tell you that shopping with you is quite the most pleasant experience one can have.

You web site is fast, easy to navigate, with all the right information right to hand. Having had only good experiences buying from "The Writer's Edge", all I can say is that out of ten I find it difficult to give you and your staff no more than 25/10 AAA, go to the top of the class.

Peter Harrison-Sleap - Australia

Wed, 20 Dec 12:37:11 -0000
"Hi I just wanted to add my thanks to the many you must have already received. I must admit I had tried to order a space pen from another online site but after two days of trying moved on to your site. What a good move that proved to be - excellent service. Pens were here within a week I think. My partner has had a space pen in his back pocket for many years and relies on it all the time. It is very old and battered and the lid had become a little loose. I have now got him a snazzy blue one to replace it and I also bought a friend (who has been eyeing up Steve's) one as well. And I didn't even need time off work to do my Christmas shopping. I did it at work in the name of research."
Jean Pearson
Staff Help Desk ISS, Lancaster University - United Kingdom

Mon, 18 Dec 20:15:25 +1100
"Hi Jim, Guess what? Yeah, it arrived today! Many thanks for your service. It's good to come across an outfit that lives up to the hype, and I'll make sure others hear of my experience.
$-) Have a great Christmas, and a very prosperious New Year."

Gary Bale, Australia

Sat, 9 Dec 09:08:52 EST
"Hi Jim, The pens arrived safely to me in London. Thanks to your Customs Slip, NO customs; NO tax or any extra money was required by me when your package arrived. Thanks once again for your supreme service and great items.
All the best for Christmas and a healthy, happy and peaceful 2001."
Adele
London, England - United Kingdom


International Customer Feedback

From: Annie Williams - United Kingdom
To: Jim Jobin
Subject: Thank You!
Date Sent:
Fri, 17 Nov 21:31:30 +0000

... sounds good to me! I'd really love for you to post on your customer feedback that your customers can order with TOTAL confidence from you folks especially for expensive orders; your customer service has been outstanding. This delay had absolutely nothing to do with you or your service, but I had that GREAT feeling of security that you folks were owning this problem until we got a resolution. That is a fantastic feeling to have when you are ordering on-line reliant on mail delivery.

I'm going writing some letters now :> (already been on to the site looking at the Millenium/Mars bullet pens - they look really good! What quality would you rate the new ink - does it blot or anything? They are very tempting - as an IT Project Manager note-taking like crazy in meetings all the time (and always running out of refills!) they look a really good option. Let me know your opinion ...)

Thanks again, Jim

Take care
Annie

International Customer Feedback

From: Dean Adams - Perth Western Australia
To: Jim Jobin
Subject: Pens etc
Date Sent:
Fri, 6 Oct 10:50:33 +0800

G'day Jim


Just a quick note to say thanks for the great service from your team. I purchased a space pen in Japan a few years ago and I found your company when searching the web for a refill. I placed my order on the 21st Sept and received the goods (I convinced myself I needed a mini space pen as well as the refills) in Perth Western Australia on the 5th October. Well done. As soon as the Aussie $ picks itself up I'll be back and buy some more stuff.

Thanks again Dean Adams



International Customer Feedback

From: John Dodds - London, England
To: Jim Jobin
Subject: RE: Thanks for the delivery
Date sent: Sat, 24 Jun 19:41:10

Dear Jim--

Just a quick note to thank you for dealing so efficiently with the order I placed a couple of weeks ago.

A week from order to delivery across 5,000 miles is very impressive.

I'll be placing another order this evening.

Well done and thanks.

John Dodds
London, England

International Customer Feedback

From: Michael Schmidt - Germany
To: Jim Jobin
Subject: Thank You !
Date sent: Sat, 6 May 10:35:15

Thank you for your very fast delivery of "SPACE PEN" and refills. I ordered on april, 24th and received the parcel on may,4th !

The parcel from the US to GERMANY took only ten days !

Thank you !

Yours

Michael Schmidt
GERMANY

From: Ronaldo Cruz - NSW Australia
To: Jim Jobin
Subject: Re: Online Order
Date sent: Wed, 23 Feb 23:15:49 PST

Hi Jim

"good on ya mate" from down under. Thank you for the follow-up e- mail... this is the main reason I bought online from your business (again), as opposed to buying from (anyone else). I distinctly remember your responsive and personal customer service 2 x years ago, and it hasn't changed! It is assuring that the actual owner is so "hands-on" with the daily operations.

I look forward to receiving the shipment in the timeframe specified. Thanks for expediting the engraving.

Best regards

Ron.
Ashfield, NSW Australia

From: Derek Wiggins-London
To: Jim Jobin
Subject: Thanks !
Date sent: Tue, 7 Dec 06:28:23 -0500

Hi there,

Just a quick note to say thanks for the excellent service that I have received from The Writer's Edge. I placed an order on Saturday 27th November and received it in London the following Saturday. I wish companies in the UK could match that delivery time !

Have a great Christmas & a prosperous New Year !

Regards,

Derek Wiggins

From: Dominic O'Toole - Ireland
To: Jim Jobin
Subject: RE: FAST SPACE PEN DELIVERY TO IRELAND!
Date sent: Mon, 29 Nov 08:30:21

Hi Jim,

I forgot to thank you for your speedy service, I think it took about 5-6 days between ordering and delivery to Ireland. Keep up the good work.

Thanks.

All the best,

Dominic

From: Omar Omarjee - Mauritius
To: Jim Jobin
Subject: Thanks
Date sent: Wed, 6 Oct 15:22:04 +0400

Jim,

I have read with great interests all the comments about the quality of your pen, or should I say qualities.

When I came across the advert, I just said why not, cause I love pens. So I ordered 5. But I never thought they will reach me. I leave in Mauritius. True Jim you will hardly see it on the world map.

So I said to myself losing $100+ not a big deal.

But at least I tried.

Guess what Jim??

They reached me, all five.

So no doubt about the qualities of your pens.

I would just like to salute the service level of your sales team.

Fantastic team you've got Jim

Kind Regards
Omar


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