Fast Reliable Shipping | Return Policy | International Shipping
Domestic Shipping:
- $3.50 Confirmed Delivery for all orders under $14.99.
- $6.95 Confirmed Delivery for all orders over $15.00.
- $23.75 for USPS Express Mail Delivery. (Alaska & Hawaii rates are $30.00 for up to 1 pound of weight). USPS DOES have Saturday Deliveries within the United States.
International Shipping: (includes Canada, Puerto Rico and U.S. Territories)
- $18.00 for up to 1 pound of weight.
Additional charges will apply for increased weight.
- INTERNATIONAL SHIPPING NOTE: We haven't any control over the shipping/delivery channels from the United States to destinations throughout the world. The United States Department of Homeland Security and the U.S. Customs Departments have mandated that all packages shipped to destinations outside the United States contain detailed "Customs Declaration Details" about the contents of the packages being shipped. We can no longer ship items with the description of "gift" because these packages will be held at Customs and not delivered until the contents in knows. When we document the contents of a package, we assume that the package delivery personnel and those who process mail/packages are honest and would not steal the contents yet we've learned otherwise over the past 15+ years in this business. We are one of the few companies that actually ship to world-wide destinations as theft has become a major problem.
- We recommend, upgraded shipping which includes electronic tracking and signature requirements, for orders that contain a high dollar value and have the risk of being lost or stolen. We will only ship an international order ONE-TIME and are not held responsible for packages not arriving. Please upgrade your shipping. We only charge the actual cost of shipping the package and do not make money on the shipping costs.
Fast, Reliable Shipping!
Under most circumstances, you're order is received
and processed within 24-48 hours from receipt. If a product is on backorder,
we will ship all items currently in stock immediately and will follow
up with the backordered product the moment it is received. The backordered
item will ship at our expense.
If your package is returned to us
because of address problems,(an incorrect address you provided), package
not being claimed, or for any reason that was not caused by us, ---and
we end up having to reship the package,---you will be charged the additional
shipping charges, and no shipping charges will be credited to you. When
you are shipping to an office building you MUST provide the suite or
office number or the package will be returned to us. Additional
shipments due to address mistakes not caused by us will be charged to
your account.
Under normal circumstances, orders received are shipped prompty the
next day. Engraved orders require additional 2 days for engraving. Orders
that total over $15.00 are shipped via Confirmed Delivery from the U.S.
Post Office. Please allow 5-7 business days for Canada. International
shipments normally average 7 to 10 business days (Please note that we
can't be responsible for delays due to Customs and International Postal
Delivery challenges).
Please
note:
Although most orders are processed and mailed within 24/48 hours, the
delivery to your door depends highly on the type of expedited shipping
you choose. Confirmed Delivery, on the average, takes 2-4 business days.
This can vary depending on postal delays which we haven't any control.
"STANDARD" - If your order was under $15.00 you can upgrade
your shipping to receive your order faster. If you are shipping this
package to the East Coast, there is a good chance your order will take
between 1 and 3 weeks to arrive; especially to the states east of the
Mississippi River. For some unknown reason, the 1st class mail hub-system
out of Las Vegas to the states east of the Mississippi use a route that
takes much longer than normal.
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"USPS EXPRESS MAIL" - We offer Express
Mail service for packages that weigh under a pound at a cost of $18.75.
This is for delivery Monday through Saturday. The Postal Service DOES
deliver on Saturday. Please understand that "Next Day" delivery
means that we will do everything possible so that your order is shipped
with 24 to 48 hours; but it doesn't guarantee that we will ship the
order within this period as there may be circumstances beyound our immediate
control. When your order does ship, it will be shipped via USPS Express
Mail.
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All orders are subject to review and verification. If there is an error
in quantity, product price or promotional price on you order we will
contact you for instructions before shipping or order cancellation.
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If the weight of your order causes additional postage to be required, your account will be charged for this exact amount.
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From: Juha [mailto: @kolumbus.fi] Hello Jim, Thank You very much the delivery of my ordered products. I would never ever believed that the package came so fast to the land of Santa Claus. Special thanks for customs declaration, …. that was great that You sent it as You did. I just got Your offer about note books and YES I am interested. Best Wishes from Helsinki, Finland |
International Orders
Welcome!
The United States Postal Service has an inexpensive international
shipping program to most major international cities.
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International Customer Feedback From: Annie Williams
- United Kingdom I'm going writing some letters now :> (already been on to the site looking at the Millenium/Mars bullet pens - they look really good! What quality would you rate the new ink - does it blot or anything? They are very tempting - as an IT Project Manager note-taking like crazy in meetings all the time (and always running out of refills!) they look a really good option. Let me know your opinion ...) Thanks again,
Jim |
International Customer Feedback From: Dean Adams
- Perth Western Australia
Thanks again Dean Adams |
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International Customer Feedback From: John Dodds - London,
England Dear Jim-- Just a quick note to thank you for dealing so efficiently with the order I placed a couple of weeks ago. A week from order to delivery across 5,000 miles is very impressive. I'll be placing another order this evening. Well done and thanks. John Dodds |
International Customer Feedback From: Michael Schmidt -
Germany Thank you for your very fast delivery of "SPACE PEN" and refills. I ordered on april, 24th and received the parcel on may,4th ! The parcel from the US to GERMANY took only ten days ! Thank you ! Yours Michael Schmidt |
From:
Ronaldo Cruz - NSW Australia Hi Jim "good on ya mate" from
down under. Thank you for the follow-up e- mail... this is the
main reason I bought online from your business (again), as opposed
to buying from (anyone else). I distinctly remember your responsive
and personal customer service 2 x years ago, and it hasn't changed!
It is assuring that the actual owner is so "hands-on" with the
daily operations. I look forward to receiving
the shipment in the timeframe specified. Thanks for expediting
the engraving. Best regards Ron. From:
Derek Wiggins-London Hi there, Just a quick note to say
thanks for the excellent service that I have received from
The Writer's Edge. I placed an order on Saturday 27th November and
received it in London the following Saturday. I wish companies
in the UK could match that delivery time ! Have a great Christmas
& a prosperous New Year ! Regards, Derek Wiggins
To: Jim Jobin
Subject: Re: Online Order
Date sent: Wed, 23 Feb 23:15:49 PST
Ashfield, NSW Australia
To: Jim Jobin
Subject: Thanks !
Date sent: Tue, 7 Dec 06:28:23 -0500
From:
Dominic O'Toole - Ireland Hi Jim, I forgot to thank you for
your speedy service, I think it took about 5-6 days between ordering
and delivery to Ireland. Keep up the good work. Thanks. All the best, Dominic From:
Omar Omarjee - Mauritius Jim, I have read with great
interests all the comments about the quality of your pen, or should
I say qualities. When I came across the
advert, I just said why not, cause I love pens. So I ordered 5.
But I never thought they will reach me. I leave in Mauritius.
True Jim you will hardly see it on the world map. So I said to myself losing
$100+ not a big deal. But at least I tried. Guess what Jim?? They reached me, all five. So no doubt about the qualities
of your pens. I would just like to salute
the service level of your sales team. Fantastic team you've got
Jim Kind Regards
To: Jim Jobin
Subject: RE: FAST SPACE PEN DELIVERY TO IRELAND!
Date sent: Mon, 29 Nov 08:30:21
To: Jim Jobin
Subject: Thanks
Date sent: Wed, 6 Oct 15:22:04 +0400
Omar