| Return Policy |
After you have filled out and submitted this
Return Form you will be emailed a Return Authorization Number (RA#) which
MUST be written on the front of the package being returned.
Return Policy: Should you not be satisfied with
your purchase from The Writer's Edge, simply return it to us (postage prepaid
and insured) via UPS or Parcel Post within 7 days of receipt. Your purchase
price (delivery charges not included) will be refunded. Only products that
are in new, resalable condition, in their original packaging with instructions
and warranty cards will be accepted. Please include the receipt which accompanies
each shipment for proof of purchase. Engraved products cannot be returned
or refunded. Fountain pens are not returnable.
Warranty Policy: Each manufacturer has specific criteria for the warranty of their products. For example, Fisher Space Pen has an unconditional lifetime warranty on on their writing instruments and will replace them free of charge regardless of what happened; all you'll need to do is cover the postal charges. The factory's that make our instruments have been very good about honoring a warranty under normal writing conditions. Should the pen fall off the desk and no longer retract, then they would replace it with a new one. If the pen was crushed between a fork lift and steel shelving unit, then it would not be covered. Normally the factory would request that the instrument be sent back to them for inspection and most of the time a new one is returned. To find out the specific warranty on any item you've purchased from us, please send us a quick email and we will outline the factory repair or replacement policy.
Many Authentic Models products are fragile and we package them very well. In the remote instance that your shipment arrives with an item damaged, we must be notified by email within 24 hours of your packages arrival.
| Return |
Exchanges |
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Please use this form to send us your request for return or exchange. We will contact you if further details are needed.
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Copyright © 1996 - 2009 The Writer's Edge.
Fisher and Space Pen are registered trademarks of Fisher Space Pen Company. Digital Photos courtesy of digitalblasphemy.com Reproduction, in part or in whole, is prohibited without prior written approval from The Writer's Edge.
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